Sports Betting Massachusetts

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Frequently Asked Questions
FAQ
Frequently asked questions
What states is WynnBET closing down?

WynnBET will be ceasing operations in Colorado, Indiana, Louisiana, Massachusetts, New Jersey, Tennessee, Virginia and West Virginia. 

Michigan, Arizona, and New York will continue to be available.

Why is WynnBET shutting down? 

For commercial reasons, WynnBET has decided to shut down mobile sports betting operations in Massachusetts.  However, retail sports betting will continue to be offered by our related company at the sports book and kiosks located at Encore Boston Harbor.

What happens to the bets I have already placed?

Bets that were placed prior to the announced cessation, for events that occur after the 30-day cessation period February, 12, will be settled and paid out according to the market result.  For open bets that settle after March, 12, the patron will be contacted by a WynnBET customer support representative.

What happens to my betting history?

Your betting history will be available in your WynnBET account until March, 12.

How do I withdraw the money in my account?

Withdrawals are quick and easy. To withdraw, click 'Account' on our mobile app and select 'Withdrawal'. On our website, click on your balance, then select 'Withdraw'. You will then be prompted to enter a withdrawal amount. Enter the full balance and click 'Submit'.

What happens to my Wynn Rewards Tier Credits & COMPDOLLARS?

The Wynn Rewards COMPDOLLARS you have earned will remain in effect on your Wynn Rewards account so that you can redeem them for rewards at Encore Boston Harbor and Wynn Las Vegas and Encore at Wynn Las Vegas. A description of the Wynn Rewards benefits for our resorts can be found here Wynn Rewards | Las Vegas Casino & Resort Rewards Program (wynnlasvegas.com) for Las Vegas and here Wynn Rewards Card | Encore Boston Harbor for Boston.

Will I still receive the proper tax forms?

Yes, the W-2G will be issued and sent to you via the email address used to set up your account.

What happens to the Wynn Rewards FreeCREDIT in my account? 

FREECREDIT cannot be redeemed for Bet Credits or other bonuses, but can still be used at Wynn Las Vegas, Encore at Wynn Las Vegas, and Encore Boston Harbor. Please see Wynn Rewards for further information on your FREECREDIT. If you had previously purchased Bet Credits or other bonuses from the Rewards Store, and they were unused in your account when we stopped taking bets in your state, we have refunded the FREECREDIT to your Wynn Rewards account.

How do I sign-up for Wynn Rewards?

Unlock exclusive benefits at Encore Boston Harbor with the Wynn Rewards card. It is your gaming card, and your ticket to exclusive access throughout Encore Boston Harbor. To join our Wynn Rewards program, please visit the Wynn Rewards desk located on the casino floor or sign up online.

Where is WynnBET available?

You can register and play online or download and use WynnBET's mobile apps for Arizona,  Michigan, and New York.

How can I get help with gambling addiction?

If you are having any doubts, please seek assistance. 

If you or someone you know has a gambling problem, call 1-800-GAMBLER for residents of Michigan. If you're in Arizona, call 1-800-NEXT-STEP. In Massachusetts, call 1-800-327-5050. In New York, call 1-877-8-HOPENY or text 467369.

Please visit our Responsible Gaming information page for more information about available resources.

How do I reach customer service?

If you are unable to find the answers you need here, please email the WynnBET Customer Service team at wynnbetsupport@wynnbet.com for a representative to address your inquiries.

What happens to futures wagers?

Futures wagers that settle before the close down date will automatically settle. Patrons with futures wagers that settle after the close down date will be contacted directly by a member of our team.

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