Responsible Gaming

Responsible Gaming

In accordance with the Colorado Administrative Code, this page provides information regarding responsible gaming and your account with WSI US, LLC (“the Company”, “us” or “we”).

RESPONSIBLE GAMING PROCESS

If you or someone you know is experiencing any of the signs of problem gambling then you are not alone. The problem gambling hotline is available to both the gambler and those affected 24 hours a day, 7 days a week to answer your questions and offer confidential assistance Call 1-800-522-4700

For the vast majority of people gambling is a form of entertainment, like going to a show or out to dinner; these individuals can gamble without harmful effects. However, there is a small percentage of gamblers for whom the activity becomes problematic or even uncontrollable.

Individuals who enjoy gambling as a social pastime game responsibly by knowing their limits; they are able to stop when they want to. There are other individuals who can’t control their urge to gamble – even when the consequences negatively affect their finances, their lives and their family.

This is problem gambling. Problem gambling is an addiction – like alcoholism or drug abuse. As with other addictions, an addiction to gambling requires the individual suffering from the addiction to take personal responsibility.

It isn’t possible to predict who will develop a gambling addiction. There is no “typical” problem gambler; it can happen to anyone. Gambling addiction occurs with people of every race, sex, age, religion, and socio-economic group.

Warning signs of problem gambling can include any of the following:

  • Losing time from work, school, or family due to gambling

  • Repeated failed attempts to stop or control the gambling

  • Borrowing money to gamble or pay gambling debts

  • Gambling to escape worry or trouble

  • Neglecting the care of one’s self or family in order to gamble

  • Lying about the amount of time and money spent on gambling

  • Gambling more money in an attempt to win back losses

  • Selling or pawning personal possessions to get money to gamble

  • Feelings of hopelessness, depression, or suicide as a result of gambling

Identify and Reduce the Risks

If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk of problems occurring:

  • If you choose to gamble, do so for entertainment purposes. If your gambling is no longer an enjoyable activity, then ask yourself why you are still “playing”.

  • Treat the money you lose as the cost of your entertainment. Treat any winnings as a bonus.

  • Set a dollar limit and stick to it. Decide how much of your budget you want to allow for gambling. Leave when you reach your budget limit whether you are winning or losing.

  • Set a time limit and stick to it. Decide how much of your time you want to allow for gambling. Leave when you reach the time limit whether you are winning or losing.

  • Expect to lose. The odds are that you will lose.

  • Make it a private rule not to gamble on credit. Do not borrow money to gamble.

  • Create a balance in your life. Gambling should not interfere with or substitute for friends, family, work or other worthwhile activities.

  • Avoid “chasing” lost money. Chances are the more you try to recoup your losses the large your losses will be.

  • Don’t gamble as a way to cope with emotional or physical pain. Gambling for reasons other than entertainment can lead to problems.

  • Become educated about the warning signs of problem gambling. The more you know, the better choices you can make.

For information regarding the risks associated with gambling, please visit here.

There are resources for problem gambling, as well as, self-limiting and self-exclusion on your account.

Know Your Limits 

WynnBET wants our patrons to enjoy playing their favorite games while remembering to wager responsibly. Understand there are risks involved, which is why knowing your limits is essential.   In order to gamble responsibily, please follow these five pillars:

1. Be proactive

2. Take a timeout

3. Always bet responsibly

4. Don't chase losses

5. Self-exclude.

Resources

The below resources are available to answer your questions and offer confidential assistance. You can talk to caring and knowledgeable counselors who will provide information on available treatment and support resources in your area.

  • Problem Gambling Hotline: Call 1-800-522-4700

  • The Problem Gambling Coalition of Colorado: Call 1-303-662-0772 or visit problemgamblingcolorado.org

  • Gamblers Anonymous: Call 303-754-7119

  • The International Center for Responsible Gaming: Call 978-338-6610 or visit

ACCOUNT INFORMATION

Ways to Self-Limit

Playing on the WynnBET App should be a fun interaction and a great way to enhance your experience. There are several ways to game responsibly which includes making personal choices involving your self-imposed responsible gaming limits. You can choose to set a cooling-off period or limit the amount of time you play per day or week and limit your deposit amount, and/or the amount wagered per day, week, or month.

To set or adjust your self-imposed responsible gaming limit choices Please tap here or please go to the Responsible Gambling section and follow the prompts. Initial self-limits and decreases in your self- limits will take effect immediately. Any increase to your limits shall become effective at 12:00 a.m on the next day for daily limits; the next Monday for weekly limits and the first day of the next calendar month for monthly limits.

Cooling Off Period

You may set a cooling off period for 72 hours to 28 days which will suspend your ability to conduct certain transactions on your account, including making wagers, participating in promotional offers, depositing funds, or increasing your self-imposed limits. To withdraw funds from your account during your cooling off period, please contact our customer support team cosupport@wynnbet.com. Once you have set your cooling off period you cannot remove it; after the duration of the selected cooling off period has expired the system will automatically reactivate your account, allowing you to conduct transactions again. Upon selecting a cooling off period, you will receive an e-mail notification of the suspension. You will not receive any promotional offers or push notifications during your set cooling off period.

Time Limits

You may set a time limit on your account which sets a maximum time spent gaming in a single day or week, measured hourly from your login. When you have reached your maximum time limit amount you will no longer be able to wager until the time frame you specified has elapsed.

Deposit Limits

You may set a deposit limit which limits the amount of funds you can deposit into your account during a specified timeframe (i.e. day, week, or month). When you have reached your maximum deposit amount you will no longer be able to make deposits until the time frame you specified has elapsed.

Spending Limits

You may set a spending limit which limits the amount of funds that can be wagered during play for a specified timeframe (i.e., day, week, or month). By setting your spending limits you get to choose the maximum amount you put at risk during a particular time period. When you have reached your maximum spending limit, you will no longer be able to wager until the timeframe you specified has elapsed.

Self-Exclusion

You have the option to voluntarily self-exclude through the Colorado Problem Gambling Coalition of Colorado, which restricts your access to marketing materials from Wynn. The self-exclusion application can be found here

By self-excluding in Colorado, Wynn will share this information with its existing (or future) U.S. affiliates and exclude you at any gaming operation run by Wynn. The ultimate responsibility to limit your access to Wynn and its services remains yours alone, and Wynn is not liable for any act or omission in processing or attempting to comply with your request for self-exclusion, including any failure to withhold your gaming privileges.

Closing Your Account

If you would like to close your WynnBET account, this can be done by contacting our Customer Support team, who are available by phone (1-855-920-4101), live chat and e-mail (cosupport@wynnbet.com).

Be Aware of Common Myths About Compulsive Gambling

We believe gambling should be done for fun and entertainment. But some customers who engage in recreational gambling do not believe they could become addicted, and sometimes hold onto false beliefs or myths about problem gambling that can lead to denial and other problems. Some of the more common myths are listed below.

Myth: A compulsive gambler gambles every day

Fact: A problem gambler may gamble frequently or infrequently. If a person’s gambling is causing psychological, financial, emotional, marital, legal or other consequences for themselves and the people around them, then they could be displaying signs of a gambling problem.

Myth: A compulsive gambler will bet on anything and gamble at any opportunity on any form of gambling.

Fact: Most problem gamblers have a favorite form of gambling that causes them problems and are not likely to be tempted by betting on other things. For example, a gambler who makes weekly trips to the race track may not be tempted by lottery tickets or slot machines. Some compulsive gamblers also engage in secondary forms of gambling, but these are not usually as problematic.

Myth: Gambling only becomes a problem when you lose every last penny. Compulsive gambling is just a financial problem.

Fact: How much money you win or lose does not determine if you have a gambling addiction. Compulsive gamblers may win big and then lose all their earnings the next day, or they may only bet a certain amount each time. Typically, those with gambling problems will incur enough debt that the financial consequences of their behavior begins impacting their lives, but that is not always the case.

Myth: It’s not possible to become addicted to something like gambling.

Fact: Certain activities, such as gambling, can be just as addictive as drinking or doing drugs. Gambling may produce a euphoria that encourages a compulsive gambler to keep repeating the behavior to achieve that effect. As with drugs and alcohol, a gambling addict may develop a tolerance for gambling and take bigger and bigger risks to achieve that euphoria. A compulsive gambler will give in to a craving for gambling by doing it more often, regardless of the negative consequences. As with any other addictions and compulsive behavior, pathological gamblers may also be in denial about their behavior, and may not believe they have a problem at all.

Myth: Only irresponsible people become addicted to gambling.

Fact: Many problem gamblers hold, or have held, responsible community positions. In addition, even people with a long history of responsible behavior are vulnerable to developing a gambling problem. It is common for people to believe that those suffering from addictions are weak-willed and irresponsible. But anybody can become addicted to gambling, no matter how responsible they are.

Myth: Compulsive gambling isn’t really a problem if the gambler can afford it.

Fact: Problems caused by excessive gambling are not just financial. If a person’s gambling is interfering with their ability to act in accordance with their values, then there is a problem. For example, too much time spent on gambling means less time to spend with family, friends and others. It can lead to relationship breakdown and loss of important friendships.

Myth: It’s easy to recognize a compulsive gambler.

Fact: Problem gambling has been called the hidden addiction. It is very easy to hide as it has few recognizable symptoms, unlike alcohol and drug use. Many problem gamblers themselves do not recognize they have a gambling problem. Problem gamblers often engage in self-denial.

Myth: If I keep gambling, my luck will change and I'll win back the money I've lost.

Fact: Each time you place a bet, the outcome is completely independent of the previous bet. This means that the odds are no more in your favor on the tenth bet than they were on the first bet. Risking more, or playing longer, will not improve your chances of winning.

Myth: I have a feeling that today is my lucky day. I just know I’m going to win.

Fact: Hoping, wishing, or even needing to win money has absolutely no influence on the outcome of a game of chance.

If any of these myths are realities for you or a loved one, it may be necessary to consider seeking treatment for a gambling addiction. If you or someone you know has a gambling problem and wants help, call 1-800-522-4700.