BetBull FAQ


BetBull made the difficult decision to close its operations on 05/07/2022. Please find the below FAQ section to answer some of the questions you may have, including key dates.

How do I withdraw my funds?

The BetBull Customer Support team will process any withdrawals manually. Customers can contact BetBull Customer Support via email

What happens to my remaining account balance if I didn’t withdraw before 05/07/2022?

If you did not withdraw your account balance before 05/07/2022, BetBull will make every attempt to return your funds and will attempt to refund any account balance due to you through the payment method you have stored in your account.

BetBull will attempt the withdrawal on your behalf using the payment method(s) stored on your account; note that refunds may take up to 21 days to be processed.

Where we are unable to make a refund to you, we will contact you via email to collect updated details from you. Should we not be able to process the withdrawal, or your balance is less than £1, you will need to contact customer services to request a refund.

What happens to my outstanding bets?

Open bets that were completed after 26/06/2022 (midnight) will be voided and the stake amount returned to your account for withdrawal.

Do I need to close my account, or can I let it expire?

There is no need to close your account.

Will I have an option to cash out open bets?

The cash out functionality was available until 26/06/2022 (midnight); bets that settled after 26/06/2022 (midnight) will be voided and the stake amount returned to your account for withdrawal.

Can I add a new payment method to withdraw my funds?

If your withdrawal method on account is not valid, please contact Customer Support for assistance via email

My account is locked/timed-out/suspended. Can I still withdraw my funds?

If your account is locked/timed-out (i.e. on cool-down), you can still withdraw your funds. Please contact Customer Support for assistance via email

What happens to my account information once the site is shut down?

Account information will be securely held and maintained in accordance with applicable data protection and regulatory requirements. For further general information about how we manage personal data, please see our Privacy Policy.

Can I download/view my bet history or win/loss statement?

If you require these details after 05/07/2022, or If you require any additional information, please contact Customer Service via email at

I have a complaint. What should I do?

We will continue to deal with complaints under our complaints and disputes procedure, which can be found in section 14 of our terms and conditions. You can make a complaint by email at

I have an inquiry that isn’t outlined in the above questions. What should I do?

Please reach out to Customer Support via email:

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