Patron Protection

PATRON PROTECTION

This page provides information regarding gaming activity and your WynnBET account.

RESPONSIBLE GAMING

Gaming is a part of our business. Responsible gaming is a part of our culture. For the vast majority of people gambling is a form of entertainment, like going to a show or out to dinner; these individuals can gamble without harmful effects. Individuals who enjoy gambling as a social pastime game responsibly by knowing their limits; they are able to stop when they want to.

However, there is a small percentage of gamblers for whom the activity becomes problematic or even uncontrollable. There are individuals who can't control their urge to gamble – even when the consequences negatively affect their finances, their lives, and their family. This is problem gambling.

Know Your Limits.® If you or someone you know has a gambling problem, call 1-800 GAMBLER for residents of Indiana, Michigan, New Jersey, or Tennessee. If you're in Arizona, call 1-800-NEXT-STEP. In Colorado, call 1-800-522-4700. In Louisiana, call 1 877-770-7867. In New York, call 1-877-8-HOPENY or text HOPENY to 467369. In Virginia, call 1-888-532-3500.

For more information on problem gambling and WynnBET's responsible gaming options, please visit our Responsible Gaming page.

UNDERAGE GAMBLING

It may be a criminal offense for persons under the age of 21 to gamble. Sharing login credentials with minors is prohibited and anyone who facilitates a person under the age of 21 to gamble may have committed a criminal offense and shall be prohibited from Internet or mobile sports betting. You accept full responsibility for any unauthorized use of WynnBET services, including, without limitation, by persons under 21 years of age, in connection with your account.

If you need guidance for establishing parental controls that exclude minors from access to the WynnBET app or website, please contact WynnBET Customer Support for information about parental control tools.

ACCOUNT SECURITY

You are responsible to secure and configure your devices to protect them from unauthorized use.

You are prohibited from allowing any other person to access, use, or do anything else that might jeopardize the security of your WynnBET account. You are solely responsible for maintaining the confidentiality of your login information, and you will be responsible for all uses of your login information, including purchases and wagers, whether or not authorized by you. You are responsible for anything that happens through your account, whether or not such actions were taken by you. You therefore acknowledge that your account may be terminated if someone else uses it to engage in any activity that violates the terms of service or is otherwise improper or illegal.

In the event you become aware of or reasonably suspect any breach of security, including, without limitation any loss, theft, or unauthorized disclosure of your login information or unauthorized access to your account, you must immediately notify us at legal@wynnbet.com and modify your login information.

RETRIEVING OR CHANGING YOUR PASSWORD

You may reset your password by selecting "Forgot Password" from the login screen and providing your e-mail address. You will receive an e-mail within 24 hours containing a link to reset your password. At that time, you will need to answer two security questions for verification.

You may change your password by selecting "Settings & Privacy" when logged in and clicking on "Security & Login" or "Change Password". You may be required to have strong authentication enabled on your account to change your password.

Enabling strong authentication adds an extra level of security each time you log into your WynnBET account. If you enable this option, you will be asked for a verification code, which will be emailed to you, at each login attempt.

CONTACTING WYNNBET

You may contact Customer Support any time if you require assistance:

CLOSING YOUR ACCOUNT

If you would like to close your WynnBET account, this can be done by contacting our Customer Support team.

GEOGRAPHICAL GAMING BOUNDARIES

To ensure all patrons are indeed within the state where wagering will occur, we use geo-location technology to verify you are within the geographical boundaries approved for use of the gaming services.

ACCOUNT AND GAME HISTORY

Your account and game history is accessible by logging into your account, browsing to the "Wallet" in the user menu and then selecting "Account History." You will be provided with a list of all wagers, deposits and withdrawals on your account from the last six months. For information placed over six months ago or for additional assistance, please e-mail Customer Support.

COMPLAINTS

To file a complaint with WynnBET, please e-mail all relevant facts and circumstances to Customer Support.

Notwithstanding the foregoing, WynnBET will be under no obligation to consider any claims or disputes whether between you and another user or you and WynnBET that are more than thirty days after the date of the original transaction or event giving rise to the dispute. All claims or disputes should be raised with Customer Support.

FEDERAL PROHIBITIONS AND RESTRICTIONS

There are federal prohibitions and restrictions regarding Internet or mobile casino gaming or sports betting, which include, but are not limited to, the Federal Wire Act, 18 U.S.C. § 1084; the Illegal Gambling Businesses Act, 18 U.S.C. § 1955; and 31 U.S.C. §§ 3163 through 3167 (the "Unlawful Internet Gaming Enforcement Act").

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